Connection Problem from AA client with AA control room

We installed our AA client v10.7 on windows 10 platform and our AA control room is installed on cloud. We are unable to connect our client with control room, it is showing error i.e. make sure server is up and running and is in the same domain.

Anyone with the solution will be really helpful.

Thanks!

Comments

  • Hi Dev

    Its probably a firewall issue.

    Check out what the settings are between your client and your cloud.

    There are some details on this in the installation guides which should show you what ports need to be open between the two machines for connectivity.

    Hope this helps.

    Kind regards

    Damian

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